Refund Policy

1. Overview

At SAVLY GO, we are committed to ensuring customer satisfaction. This Refund Policy outlines the terms and conditions for refunds on our platform services and subscriptions.

We understand that circumstances may change, and we aim to be fair and transparent in our refund processes. Please read this policy carefully to understand your rights and our procedures.

2. Refund Eligibility

Eligible for Refund

You may be eligible for a refund under the following circumstances:

• New subscription cancelled within 14 days of initial purchase (money-back guarantee)
• Service unavailability or significant downtime caused by SAVLY GO
• Duplicate charges or billing errors
• Features promised but not delivered as specified
• Technical issues that prevent platform access for extended periods
• Account cancellation before service period begins

Conditions for Eligibility

• Refund request must be submitted within the specified timeframe
• Account must be in good standing with no policy violations
• Valid proof of payment must be provided
• The issue must be verifiable by our support team

3. Subscription Refunds

14-Day Money-Back Guarantee

New subscribers are eligible for a full refund within 14 days of their initial subscription purchase, provided:

• This is your first subscription to SAVLY GO
• You have not previously received a refund from us
• Your account has not violated our Terms of Service

Monthly Subscriptions

For monthly subscription plans:

• Cancellations take effect at the end of the current billing period
• No partial refunds for unused portions of the month
• You retain access until the end of the paid period

Annual Subscriptions

For annual subscription plans:

• 14-day money-back guarantee applies from the purchase date
• After 14 days, pro-rata refunds may be considered on a case-by-case basis
• Pro-rata refunds are calculated based on unused months, minus any discounts received
• Upgrade differences are refunded within 7 days if requested

4. Refund Process

How to Request a Refund

Refund Methods

Refunds will be processed using the original payment method:

• Credit/Debit Cards: 5-10 business days to appear on your statement
• bKash/Mobile Banking: 3-5 business days
• Bank Transfer: 7-14 business days
• PayPal: 3-5 business days

5. Non-Refundable Items

The following items and services are not eligible for refunds:

• Premium Themes: Once downloaded or activated, theme purchases are non-refundable
• Add-ons and Extensions: Third-party integrations and add-ons
• Custom Development: Any custom development or design services
• Domain Names: Purchased domain registrations cannot be refunded
• Transaction Fees: Payment processing fees are non-refundable
• Setup Fees: One-time setup or migration fees
• Promotional Credits: Free credits or promotional balances
• Expired Refund Period: Requests made after the eligible refund window
• Policy Violations: Accounts terminated due to Terms of Service violations

6. Theme and Add-on Purchases

For premium themes and add-ons purchased through SAVLY GO Marketplace:

• Preview all themes thoroughly before purchase using our demo feature
• Review feature lists and compatibility requirements
• Contact support before purchasing if you have questions
• Refunds for themes may only be considered if the theme has critical bugs that cannot be fixed within 30 days

7. Service Credits

In some cases, instead of monetary refunds, we may offer service credits:

• Credits can be applied to future subscription payments
• Credits can be used for theme or add-on purchases
• Service credits do not expire while your account is active
• Credits cannot be transferred or exchanged for cash

8. Chargebacks and Disputes

We encourage you to contact our support team before initiating a chargeback with your bank or payment provider. Filing a chargeback without first attempting to resolve the issue with us may result in:

• Immediate account suspension
• Permanent account termination
• Collection of outstanding fees
• Reporting to fraud prevention services

We are committed to resolving disputes fairly and encourage direct communication for the fastest resolution.

9. Store Owner Refunds (Merchants)

As a merchant using SAVLY GO, please note that refunds for your customers' purchases are handled separately:

• You are responsible for setting and managing your own refund policy
• Customer refunds are processed through your store's payment settings
• SAVLY GO platform fees on refunded transactions are not recoverable
• Consult our Merchant Guidelines for best practices on handling customer refunds

10. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. For significant changes, we will notify active subscribers via email. Your continued use of SAVLY GO after such modifications constitutes acceptance of the updated policy.