Privacy Policy

1. Introduction

Welcome to SAVLY GO. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-commerce platform.

By using SAVLY GO, you agree to the collection and use of information in accordance with this policy. If you have any questions or concerns about our policy, please contact us at support@savlygo.com.

2. Information We Collect

We collect information that you provide directly to us, as well as information that is automatically collected when you use our platform.

Personal Information

• Name, email address, and contact information
• Billing and shipping addresses
• Payment information (processed securely through our payment partners)
• Business information for merchant accounts
• Profile information and preferences
• Communication history with our support team

Automatically Collected Information

• Device information (browser type, operating system, device type)
• IP address and location data
• Usage data and browsing patterns
• Log data and analytics information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes to provide and improve our services:

• To provide, operate, and maintain our e-commerce platform
• To process transactions and send related information
• To manage your account and provide customer support
• To send promotional communications (with your consent)
• To personalize your experience and provide recommendations
• To analyze usage patterns and improve our services
• To detect, prevent, and address fraud and security issues
• To comply with legal obligations and enforce our terms

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activity on our platform.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly, including authentication and security.
• Analytics Cookies: Help us understand how visitors interact with our platform to improve user experience.
• Preference Cookies: Remember your settings and preferences for a personalized experience.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our platform.

5. Third-Party Services

We work with trusted third-party service providers to help us operate our platform and provide our services:

• Payment Processors: Stripe, bKash, SSLCommerz, and other payment gateways to process transactions securely.
• Shipping Partners: Courier services for order fulfillment and delivery tracking.
• Analytics Providers: To help us understand platform usage and improve our services.
• Cloud Hosting: For secure data storage and platform infrastructure.
• Email Services: For transactional emails and marketing communications.

These third parties have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.

6. Data Security

We take the security of your data seriously and implement industry-standard measures to protect your information:

• 256-bit SSL encryption for all data transmission
• PCI DSS compliance for payment data handling
• Regular security audits and vulnerability assessments
• Secure data centers with 24/7 monitoring
• Access controls and employee training on data protection
• Encrypted storage for sensitive information
• Regular backups and disaster recovery procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.

7. Your Rights

You have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal requirements.
• Data Portability: Request a copy of your data in a machine-readable format.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Restriction: Request restriction of processing in certain circumstances.

To exercise any of these rights, please contact us at support@savlygo.com. We will respond to your request within 30 days.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Account information is retained while your account is active
• Transaction records are kept for 7 years for legal and tax purposes
• Analytics data may be retained in anonymized form indefinitely
• Marketing preferences are retained until you opt out

9. Children's Privacy

SAVLY GO is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically for any changes.